Working with KSLV
KSLV helps product companies put the customer back at the centre of how they build, decide, and envision the future. There are several formats of working together, built for different moments in a product company’s growth; which one fits depends on the size of the challenge in front of you.
All the formats share two things.
The work connects business goals to product decisions through the customer experience: user-centric goals, UX metrics to track progress, and a clear shared vision of the result.
And every format is designed so that your team does most of the work. A strategy handed over by an external consultant or agency is, in most cases, stillborn. A strategy created through internal collaboration succeeds far more often, because people commit to what they helped create.
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The UX Strategy Sprint
For creating a UX strategy for the product, or for a big initiative ahead.
Three sessions taking your team from a shared picture of the current customer experience to a direction and vision for the future, with UX goals and metrics attached. When in doubt, start here. -
The Initiative Kickoff
For one contained project: a single feature, a specific funnel, a rework of one function.
A three-hour session in which the team agrees how the build should improve your customers’ lives, and how success will be measured. The decisions taken during the kickoff take the form of the UX charter the team can build against. -
The UX Strategy Programme
For a lasting customer-centric shift across the organisation.
Six workshops over three to six months. The team builds a long-term UX strategy while gradually changing how product, design, and engineering work together. -
The UX Leadership Residency
For companies whose UX function needs to mature, before a full-time leader makes sense.
For three to twelve months, I step in as your part-time UX leader: strategic design direction, a working research practice, and UX represented where product decisions get made.
Not sure which fits?
Thirty minutes is usually enough to sort it out. I’ll ask about your team, your product, and the challenge that brought you here. You get a straight recommendation: one of the formats, or nothing at all for now.